Privacy and Security
We recognise how important your privacy and personal information is and we are committed to protecting it.
How do we collect your personal information?
We collect personal information about you when you register or subscribe to our Website, use our online services or place orders. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions. Website usage information may be collected using cookies (see “Cookies” below).
What types of information do we collect?
Information we may collect from you includes your full name, email address, delivery, postal or billing address, or other information you may provide to us when using our Website.
How will we use your personal information?
We will use your personal information to process and fulfil your order, administer the Website, ensure you have a safe and efficient user experience and, with your consent, to email you about new products or services (including, discounts, promotions, events, competitions and so on) offered by Sharon Mills London.
We know how important your personal information is to you and we are committed to keeping any personal information you provide to us secure. We will take reasonable precautions to protect your information and store it safely. We will never sell your personal information to third parties or market your information elsewhere.
In processing your order, we may send your details to or use information from credit reference agencies or fraud prevention agencies.
How long do we hold your personal information for?
We only keep your personal information for as long as necessary for the purpose for which it was collected.
How do I unsubscribe from marketing emails?
If at any point you no longer wish to receive email updates from us, then you may:
- click on the “unsubscribe” link in any email communication that you receive from us, which will automatically unsubscribe you from that email communication; or
- let our customer services team know that you wish to unsubscribe by contacting us via firstname.lastname@example.org (see ‘Contacting us’ below)
Access to your information
You may request a copy of the information that we hold about you, or correct any information that we hold about you that is incorrect or incomplete, by contacting us at email@example.com.
You may, in certain circumstances, ask us to remove or delete your personal information (for example, where we no longer need it or if you wish to withdraw consent), restrict, transfer or object to us processing your personal information.
Customers must be over 16 years old to create an account with us and to sign up to receive our newsletter. If you are under 16, please do not submit any personal information via the Website.
Automatic collection of information
When you access the Website certain non-personal information may be automatically collected from you, such as the type of internet browser and operating system you use, the IP address of the device you are using or the website pages you visit before and after using our Website.
This information helps us to build a profile of our users, improve our Website’s content and operation, and helps us understand how users interact with our Website and products.
Cookies help us provide you with a better Website and more customised user experience. You can choose to accept or decline cookies. If you prefer, you can usually modify your web browser settings to decline cookies. If you choose to opt-out of cookies, you can still place orders on our Website, but you may be prevented from using some of the functionality.
If you have any questions relating to how we use your personal information, or if your personal information is incorrect, please email us at firstname.lastname@example.org or write to us at Sharon Mills London, PO Box 72049, London, NW6 9TZ, UK.